Help Center

Download KIM from the App Store or Google Play, open the app, and tap "Sign Up." Enter your name, email address, and create a password. You'll receive a verification email — tap the link to confirm your account and you're ready to go.

Make sure your KIM mat is powered on and within range. In the app, go to Settings > Mat Connection and tap "Connect Mat." The app will scan for nearby devices — select your KIM mat from the list and follow the on-screen pairing instructions. Keep Bluetooth enabled on your phone for automatic reconnection.

KIM syncs health data from two sources: your KIM mat (via Bluetooth) and your phone's health platform (Apple HealthKit on iOS or Google Health Connect on Android). Mat data syncs automatically during and after treatment sessions. Phone health data syncs periodically in the background — you can also pull to refresh on the dashboard for the latest data.

Your wellness score is a daily snapshot of your overall well-being, calculated from your sleep quality, activity level, heart rate variability, and other health metrics. It ranges from 0 to 100 — higher is better. The score updates as new data comes in throughout the day. Think of it as a quick pulse check on how your body is doing.

Tap the chat icon in the bottom navbar to start a conversation with your AI wellness coach. You can ask about your health trends, get personalized suggestions for improving your sleep or activity, or check in on how you're doing. The AI uses your health data to provide relevant, personalized responses. Remember, this is wellness coaching — not medical advice.

First, make sure your mat is powered on and the indicator light is active. Ensure Bluetooth is enabled on your phone and that you're within range (about 10 feet). Try toggling Bluetooth off and on, then attempt to reconnect from Settings > Mat Connection. If the issue persists, restart both the mat and the app. Still stuck? Contact us at contact@r3m3dypulse.com.

Check that you've granted KIM permission to access your health data in your phone settings. On iOS, go to Settings > Health > Data Access > KIM. On Android, go to Settings > Health Connect > KIM. Also ensure background app refresh is enabled for KIM. If data still isn't appearing, try a pull-to-refresh on the dashboard or restart the app.

Make sure you're running the latest version of KIM from the App Store or Google Play. Try force-closing the app and reopening it. If crashes continue, restart your phone and try again. If the problem persists, contact us at contact@r3m3dypulse.com with your device model and OS version so we can investigate.

Go to Profile > Account in the app. Tap "Profile Information" or "Password" and update the relevant fields. For security, you'll need to verify your current password before making changes.

Contact us at contact@r3m3dypulse.com. You'll be asked to confirm your decision. Once deleted, all your personal data will be permanently removed within 30 days in accordance with our Privacy Policy. This action cannot be undone.